FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Location & Transportation
1. What is the exact address of Au Lac Legend Hotel?
The hotel is conveniently located at 90 Đ. Nguyễn Thị Minh Khai, Ward 6, District 3, Ho Chi Minh City, Vietnam. This prime District 3 location offers a perfect balance of tranquil, tree-lined streets and immediate access to the city’s major business and tourist hubs.
The hotel is conveniently located at 90 Đ. Nguyễn Thị Minh Khai, Ward 6, District 3, Ho Chi Minh City, Vietnam. This prime District 3 location offers a perfect balance of tranquil, tree-lined streets and immediate access to the city’s major business and tourist hubs.
2. How far is the hotel from Tan Son Nhat International Airport (SGN)?
Au Lac Legend Hotel is approximately 7 to 8 kilometers from Tan Son Nhat International Airport. Depending on traffic, the drive typically takes about 20 to 30 minutes. The hotel can easily arrange a private airport transfer or taxi for your convenience.
Au Lac Legend Hotel is approximately 7 to 8 kilometers from Tan Son Nhat International Airport. Depending on traffic, the drive typically takes about 20 to 30 minutes. The hotel can easily arrange a private airport transfer or taxi for your convenience.
3. Is the hotel within walking distance to major tourist attractions?
Yes. The hotel is strategically positioned within walking distance or a very short ride to iconic landmarks such as the Independence Palace, Notre-Dame Cathedral Basilica of Saigon, the War Remnants Museum, and the vibrant Ben Thanh Market.
Yes. The hotel is strategically positioned within walking distance or a very short ride to iconic landmarks such as the Independence Palace, Notre-Dame Cathedral Basilica of Saigon, the War Remnants Museum, and the vibrant Ben Thanh Market.
4. Is the neighborhood around the hotel safe for walking at night?
Absolutely. District 3 is known as one of the safest, most residential, and expat-friendly neighborhoods in Ho Chi Minh City. The area around Nguyen Thi Minh Khai Street is well-lit, bustling with local cafes and restaurants, and highly secure for evening strolls.
Absolutely. District 3 is known as one of the safest, most residential, and expat-friendly neighborhoods in Ho Chi Minh City. The area around Nguyen Thi Minh Khai Street is well-lit, bustling with local cafes and restaurants, and highly secure for evening strolls.
Check-in, Check-out & Policies
5. What are the standard check-in and check-out times?
Standard check-in time is from 2:00 PM, and check-out time is until 12:00 PM (noon).
Standard check-in time is from 2:00 PM, and check-out time is until 12:00 PM (noon).
6. Can I request an early check-in or a late check-out?
Early check-in and late check-out are subject to room availability. We highly recommend contacting the hotel in advance to arrange this. If available, the hotel will do its best to accommodate your request, sometimes for a nominal fee depending on the duration.
Early check-in and late check-out are subject to room availability. We highly recommend contacting the hotel in advance to arrange this. If available, the hotel will do its best to accommodate your request, sometimes for a nominal fee depending on the duration.
7. What payment methods are accepted at the hotel?
Au Lac Legend Hotel accepts major international credit cards (Visa, Mastercard, American Express, JCB) as well as local Vietnamese Dong (VND) in cash.
Au Lac Legend Hotel accepts major international credit cards (Visa, Mastercard, American Express, JCB) as well as local Vietnamese Dong (VND) in cash.
8. Are pets allowed at Au Lac Legend Hotel?
To ensure a comfortable and allergen-free environment for all guests, pets are generally not permitted at the hotel, with the exception of certified service animals. Please contact the front desk in advance if you have specific requirements.
To ensure a comfortable and allergen-free environment for all guests, pets are generally not permitted at the hotel, with the exception of certified service animals. Please contact the front desk in advance if you have specific requirements.
Rooms & Amenities
9. Is there free Wi-Fi available throughout the hotel?
Yes, complimentary high-speed Wi-Fi is provided in all guest rooms, the lobby, the business center, and the rooftop terrace, ensuring you stay connected for work or leisure at all times.
Yes, complimentary high-speed Wi-Fi is provided in all guest rooms, the lobby, the business center, and the rooftop terrace, ensuring you stay connected for work or leisure at all times.
10. Does the hotel have a swimming pool, and what are its operating hours?
Yes, guests can enjoy a refreshing outdoor rooftop swimming pool with stunning views of the Ho Chi Minh City skyline. The pool is typically open daily from 6:00 AM to 10:00 PM.
Yes, guests can enjoy a refreshing outdoor rooftop swimming pool with stunning views of the Ho Chi Minh City skyline. The pool is typically open daily from 6:00 AM to 10:00 PM.
11. Are there fitness and wellness facilities available for guests?
Absolutely. The hotel features a well-equipped fitness center with modern cardio and weight-training equipment. Additionally, guests can unwind in the on-site sauna and steam room facilities after a workout or a long day of sightseeing.
Absolutely. The hotel features a well-equipped fitness center with modern cardio and weight-training equipment. Additionally, guests can unwind in the on-site sauna and steam room facilities after a workout or a long day of sightseeing.
12. Does the hotel provide parking for guests who rent a car or motorbike?
Yes, Au Lac Legend Hotel offers secure, on-site parking facilities for both cars and motorbikes, providing peace of mind for guests who choose to explore the city on their own wheels.
Yes, Au Lac Legend Hotel offers secure, on-site parking facilities for both cars and motorbikes, providing peace of mind for guests who choose to explore the city on their own wheels.
13. Is Au Lac Legend Hotel suitable for families with children?
Yes, the hotel is very family-friendly. We offer spacious family rooms and can provide extra beds or baby cribs upon request (subject to availability and potential additional charges). The rooftop pool is also a favorite among younger guests.
Yes, the hotel is very family-friendly. We offer spacious family rooms and can provide extra beds or baby cribs upon request (subject to availability and potential additional charges). The rooftop pool is also a favorite among younger guests.
Dining & Services
14. Is breakfast included in the room rate?
Most room rates at Au Lac Legend Hotel include a complimentary daily breakfast buffet. The spread features a delicious mix of traditional Vietnamese favorites (like fresh pho and banh mi) and international dishes to suit all tastes.
Most room rates at Au Lac Legend Hotel include a complimentary daily breakfast buffet. The spread features a delicious mix of traditional Vietnamese favorites (like fresh pho and banh mi) and international dishes to suit all tastes.
15. Does the hotel offer vegetarian or special dietary options?
Yes. Our culinary team is happy to accommodate various dietary requirements, including vegetarian, vegan, and gluten-free options. Please inform the restaurant staff or note your dietary needs at the time of booking.
Yes. Our culinary team is happy to accommodate various dietary requirements, including vegetarian, vegan, and gluten-free options. Please inform the restaurant staff or note your dietary needs at the time of booking.
16. Does the hotel offer airport transfer services?
Yes, the 24-hour front desk can arrange reliable, comfortable, and fixed-rate private airport transfers. Booking in advance is recommended to ensure a driver is waiting for you upon arrival.
Yes, the 24-hour front desk can arrange reliable, comfortable, and fixed-rate private airport transfers. Booking in advance is recommended to ensure a driver is waiting for you upon arrival.
17. Can the hotel help arrange city tours or book attraction tickets?
Our dedicated multilingual concierge team is always ready to assist. We can seamlessly book guided tours to the Cu Chi Tunnels, Mekong Delta day trips, city sightseeing tours, and tickets to local cultural shows or events.
Our dedicated multilingual concierge team is always ready to assist. We can seamlessly book guided tours to the Cu Chi Tunnels, Mekong Delta day trips, city sightseeing tours, and tickets to local cultural shows or events.
18. Does the hotel provide laundry or dry-cleaning services?
Yes, we offer professional laundry and dry-cleaning services. Same-day service is often available for items submitted before a specific morning cutoff time, ensuring your business or travel attire is always fresh.
Yes, we offer professional laundry and dry-cleaning services. Same-day service is often available for items submitted before a specific morning cutoff time, ensuring your business or travel attire is always fresh.
Business & Accessibility
19. Does the hotel have a business center or meeting rooms?
Yes, Au Lac Legend Hotel caters excellently to corporate travelers. We feature a fully equipped business center and flexible meeting rooms that can be configured for board meetings, presentations, or small corporate events, complete with modern audiovisual technology.
Yes, Au Lac Legend Hotel caters excellently to corporate travelers. We feature a fully equipped business center and flexible meeting rooms that can be configured for board meetings, presentations, or small corporate events, complete with modern audiovisual technology.
20. What languages do the staff speak at the hotel?
Our front desk and concierge staff are multilingual and highly trained. In addition to fluent Vietnamese, the team speaks proficient English, and often other languages, ensuring clear communication and exceptional service for our international guests.
Our front desk and concierge staff are multilingual and highly trained. In addition to fluent Vietnamese, the team speaks proficient English, and often other languages, ensuring clear communication and exceptional service for our international guests.